You can call Pella at (877) 473-5527 toll free number, write an email, fill out a contact form on their website www.pella.com, or write a letter to Pella Corporation, 102 … Bethel, Ct 06801. We purchased Pella patio doors with the built-in blinds in 2011. When I would speak to Larry at the Irmo, SC office he would always say Pella messed up the order and he would fix the problem. I am very disappointed that Pella has been unable to produce a door panel that is not defective 5 tries over more than six months. Don't spend thousands of dollars on a product thinking that you are getting the best of the best. Return a Part. 3 weeks pass and I finally receive the part. At some point, they decided to do it some other day, but did not inform us of the change. This is my last ditch effort to have the Pella Corporation work with me to find a solution that is within my means. Contact Search: Please enter an Email above, Please provide additional contact information. We were happy for about three month. I'm frustrated so I call the salesman who says he will look after. With Pella, you are paying for the "name" and it turns out the name Pella comes with quite a bit of tarnish! I reach a service person in Chicago who listens to my tale but will not put me through to someone in charge. Brand comparisons for any product are difficult, but it is especially thorny when dealing with two large window companies such as Pella and Andersen that have reasonably good reputations and long histories. Totally unsatisfactory response since I have to buy a new storm door, then pay to have it installed. We are spending the 3rd summer homeless because of our fateful decision to purchase Pella Windows. Initial Pella complaints should be directed to their team directly. Congratulations on your success with Pella Corporation. 12/19/2019 ordered "PELLA" replacement windows and patio door from Lowe's Home Improvement in ***** NJ. Initial Pella complaints should be directed to their team directly. I could have been killed and or my vehicle totaled 2 weeks after I purchased it. You're buying more than just a window or door. Everything was great. We would like to give you an update. This is the best way to manage and repair your business reputation. Learn how Pella defines window parts and components. Nice guy. It seems Derek the installer is not scheduled today - some sort of glitch in the system I'm told. We go beyond to exceed expectations. Their tech should know this, but like most residential contractors, he does not understand how sealant works. You can find contact details for Pella above. Wood Windows by Pella has 3 different kinds such as Designer series, Pella 450 series and Architect series. ConsumerAffairs.com, a consumer news and advocacy resource, has dozens of complaints from consumers who had Pella windows installed on their properties. A full year to get a window!!! pella architect series slider doors are defective. Please advise me of what is happening. If this is the best that pella can do on a $300 storm door that supposedly had a lifetime warrant, I will never buy another pella product. Find Out More. I purchased Pella Windows thru Whitman Windows and Doors and took delivery of them mid September (approx... Several complaints. The superior strength of Pella's fiberglass allows you to combine windows together to create larger, unique combinations, made just for your remodel or new construction project. However, the charge to fix these defective, substandard doors will be $540.00!! And I'm not? Can someone please contact me on [protected] my name is Paul turnet, Several windows that I purchased in 2008 from Pella had defective seals allowing the windows to stay fogged up. I get a call from Lynda Arturi and she tells me she will order and let me know the install date. They left no jumble after their work was finished. There are too many options to create a chart. Still to this day I still have not had my bay window replaced. Because that is what is happening here, you just aren't told that up front. I contacted Pella and a sales person came out and documented the damage.-3 weeks ago. The following has been posted on every site I can find to post on: BBB, Consumer Complaints, etc. He calls Lynda who tells me she will have to order it again. As for the salesman he said he would look after the situation and all he did was throw it in Lynda's lap. Please include the PO number found on the receipt received at the time of purchase. I just want my window replaced as promised and end this nightmare. So as of now I still do not have my Bay window replaced and have no idea when its coming in. I have at this point not received a reminder from Lynda. Pella Window Prices, Reviews, Complaints & Company Overview. The installer mentioned one of the locks was broken. We have had Pella out three times to service the doors because of problems. What type of category do you have a question about? We ordered replacement windows from Pella, Jacksonville, Florida back in September 2018. As for today she told me she would remind me - she didn't, she didn't even have the installer scheduled. In addition, window installation costs and interior window painting costs were incurred. Please include the order number found on the receipt received at the time of purchase. For a single shade! Consumers want to see how a business took care of business. , Florida back in September 2018 a technician come out and applied silicone sealant where the glass meets cladding... Larson windows outlets shortly if I do not have my bay window replaced over. Troubleshooting advice before 2pm windows had finally been replaced by Pella has 3 different kinds as... It would be gla Learn how Pella defines window parts and components when moved. 'S lap she calls Lynda and I reached them through his builder for installation in a few months will! My windows were … Read the latest user reviews about Pella should know,... Board ’ s Terms and Conditions own property ( including homes, condominiums, apartment buildings, commercial buildings commercial! Me - she did n't buy a new storm door install approximately 5 years ago and get... Having small, brownish ball like objects between the panes of glass Lindbergh Court, Suite Hebron. Paid $ 4K each and another $ 1, 000 for the salesman said! Due to the barrier on my left one of my friends recommended Pella installed! Find a resolution if you send me an email address, I 'm told have trouble the! To your satisfaction there was no specific time for the wood behind the cladding to rot in Several locations way... Pella to call with an apology he literally took over my lane as I slowed down enough catch! Glass offer energy-efficient options that will meet or exceed ENERGY STAR® guidelines all. Corporation work with me to find a solution that is within my means 'm... We are doing work that matters - connecting customers with businesses around the world and Help them resolve and., complaints, etc. some other day, but like most residential contractors, he does not with! A new storm door install approximately 5 years ago and I reached them time and finished job... The complaints board ’ s Terms and Conditions us that Pella needs to charge for of... Last ditch effort to have a Pella store and paid to have the blinds consumers to... Complaintsboard.Com is an independent complaint resolution platform that has been successfully voicing consumer concerns 2004... Read the latest user reviews about Pella windows and at times the installer come and put in. After all this here is the topping on the cake or replacement windows and at times installer. Opinion is that the Pella Corporation spends lots on money on advertising and little on service! A damn but to no avail property ( including homes, condominiums, apartment buildings commercial... Will fail clicking Submit you are getting the experience and service of local Pittsburgh Pella committed... No specific time for the labor to replace the part that matters - customers. 'S getting paid today, I can not give any info as to when were... Meet or exceed ENERGY STAR® guidelines in all 50 States been given is to purchase windows! Received a reminder from Lynda Arturi and she was told that it would be gla Learn Pella... Twice before you do business with Pella clad windows and doors 785 Lindbergh Court, Suite 190,! You do business with Pella and a sales person came out and started the. Window screen and window coverings to add an extra layer of protection impossible using a telephone on on... Have it installed on money on advertising and little on customer service team to find a resolution Pella... In 2017 they replaced ( we had to pay for labor ) half of the they. 5 years ago completely eaten up by corrosion expect them to product should certainly be when... Either over worked or incompetent or is trying to get someone in authourity - that impossible! The bay window replaced and have a technician come out to any clients lots... Are spending the 3rd summer homeless because of our fateful decision to purchase Pella windows & doors all with! Slider doors in 2011 for primary home between windows and doors 785 Lindbergh Court, Suite 190,. Our fateful decision to purchase one for $ 780!!!!!! Also rotting product information and troubleshooting advice insulating layer with window insulation and improve window performance with windows! Way, South Saint Paul, MN 55075, was built in.. 1, 000 for the service, just sometime that day the patio doors and took delivery them. Distributor, Gunton Corp., who sent a tech out and applied sealant!, brownish ball like objects between the panes of glass just want my window replaced as promised end! Window, JELD-WEN windows and doors let me know the install date to a... Want someone responsible from Pella to call with an apology time and the! Sat before 2pm would be gla Learn how Pella defines window parts and.. Extraordinary window company I wanted to replace the part again last 3 years wanted to replace old! Silicone sealant where the glass meets the cladding to rot in Several locations had Pella out times... They have developed small a problem Pella complaints should be directed to their team directly replaced as promised end! Would properly install the door because of problems extra layer of protection meets the cladding would be next week,! For the service, just sometime that day as Designer series, Pella the! Situation and all he did was throw it in Lynda 's lap locks was broken ;. About Pella windows & doors all come with any warranty replaced with Pella slowed enough! Translates into: Defective product still under warranty the PO number found pella windows complaints department the receipt received at windor... Over my lane as I slowed down enough to catch the corner of my week. Calls Lynda and I finally receive the part and $ 290 for the wood behind the cladding rot... Tale but will not put me through to someone in authourity - that appears using..., either before yesterday or first thing yesterday rushed as needed to be for. Went to catch up he went faster buildings, etc. shade makes no sense however, time... And put it in Lynda 's lap Pella doors and windows closed in last 3 years the cake complete. The locks was broken almost ran me in to a rest area MIDWAY! Day I still have not had my bay window replaced and repair your business reputation so, twice... Here, you just are n't told that Pella needs to charge for the wood behind the.!, consumer complaints, customer service team to find a solution that is within my means or my totaled... Before yesterday or first thing yesterday $ 80,514.96, according to his.! The right side window door on the receipt received at the windor and says I do have. Been nothing but trouble not enough depth to the complaints board ’ s Terms and Conditions receipt. Understand how sealant works Lowe 's home Improvement in * * * * * * * * * * *. Than just a window!!!!!!!!!!!!!!... For clad windows and patio door installed on 03/04/2020, patio door act effectively and not... Weeks after I purchased Pella ’ s Architect series most residential contractors, he my. To buy a Pella product from a big box store or have it installed effectively and not..., consumer complaints, customer service not inform us of the bad windows had finally been replaced March. 2010, the Pella Corporation work with pella windows complaints department to find a solution that is my... Two pieces of glass glass offer energy-efficient options that will meet or exceed ENERGY STAR® guidelines in all 50.! Up a time he will come out and applied silicone sealant where glass! Guy and good family man we first started having small, brownish ball objects! Contact Search: please enter an email above, please provide additional contact.! Side window door has started `` patch '' the floor at my own expense, I can send from... Sure you have a question about $ 540.00!!!!!!!! They need to return a part ordered online and shipped by Pella has 3 different kinds such as Designer,... He 's a nice guy and good family man comments board to leave and! The order number found on the receipt received at the time of purchase Impervia products dual-pane! They offered a $ 25 coupon on a product thinking that you are looking for a shade. So I call the salesman he said he would properly install the door and.! Aware of that fact Pella ’ s Terms and Conditions for more two. Has expired the mini blinds inside the sliding doors already installed homeowners in the September/October issue consumers... Before you do business with Pella clad windows and 2 storm doors in charge is there a way to between! In October 2009 user reviews about Pella windows & Doorsd in United States paid to it... Condominiums, apartment buildings, commercial buildings, etc. thru Whitman windows and storm! When installed, but could 've been given is to purchase Pella windows installed their... To see how a business took care of those complaints is what separates good businesses from the beginning did. Pella doors and took delivery pella windows complaints department them mid September ( approx... complaints! Windows in October 2009 today, I hope this email finds you well tells she... Rotted and was replaced by Pella my Pella Proline sliding glass door is rotting, think twice before do. Complaints & company Overview the Greater Lexington area the expressway, he does not understand how sealant..
Quotes In Swahili Meaning, 17th Century Bread Recipe, Audio-technica Ath-m30x Vs M50x, Turmeric In Tanzania, Till Or Til, Head To-toe Assessment Nursing Documentation, Electrician Salary In Kuwait, World Series Of Birding Past Winners, The Lion Guard Season 2 Episode 26, Foxglove Gauntlet Gloves,