> With the right performance appraisal method, organizations can enhance employee performance within the organization. 666 286 286 500 287 287 610 288 288 277 2225 2225 576 2226 2226 890 2227 2227 833 2228 Jack L. Treynor was the first to provide investors with a composite measure of portfolio performance that also included risk. 812 1528 1528 932 1529 1529 394 1530 1530 514 248 248 277 249 249 666 250 250 500 251 419 556 420 420 777 421 421 556 422 422 724 586 586 666 587 587 722 588 588 610 460 728 728 462 729 729 601 730 730 352 << 2549 722 2550 2550 556 2551 2551 722 2552 2552 2534 672 2535 2535 0 2536 2536 754 2537 2537 2183 514 2184 2184 549 2185 2185 556 2186 2186 190 11 12 333 13 13 389 14 14 583 1815 1815 556 1816 1816 777 1817 1817 556 1818 2291 2291 722 2292 2292 833 2293 2293 685 2294 1522 1522 745 1523 1523 553 1524 1524 415 1525 136 136 850 137 137 666 138 139 799 140 /380f26bcb42aeac2616e66268d82c17a 319 0 R 2569 610 2570 2570 500 2571 2571 610 2572 2572 1235 1235 556 1236 1236 777 1237 1237 556 1238 638 1008 1008 588 1009 1009 638 1010 1010 588 845 845 556 846 846 666 847 847 556 848 1171 1171 549 1172 1172 500 1173 1173 722 1174 1727 1727 722 1728 1728 556 1729 1729 722 1730 510 392 392 500 393 393 750 394 394 734 596 596 791 597 597 885 598 598 656 599 500 230 230 259 231 231 722 232 232 556 694 738 738 642 739 739 246 740 740 541 246 706 707 509 708 709 462 710 710 535 226 666 227 227 500 228 228 610 229 229 222 2477 2478 277 2479 2479 666 2480 2480 500 635 2370 2370 500 2371 2371 635 2372 2372 500 1100 1102 318 1103 1126 750 1127 1127 125 1129 2325 277 2326 2326 923 2327 2327 668 2328 2328 346 346 722 347 347 666 348 348 722 349 277 207 209 777 210 212 722 213 213 277 1386 1386 562 1387 1387 525 1388 1389 529 1390 722 464 464 556 465 465 943 466 466 722 2284 166 2285 2285 556 2286 2286 277 2287 2287 3139 3139 262 3140 3140 812 3141 3141 932 3142 111 500 112 115 556 116 119 277 120 130 1023 1024 0 1025 1027 750 1028 1029 0 1030 1288 722 1289 1289 556 1290 1290 722 1291 1291 485 1205 1205 527 1206 1207 308 1208 1208 122 2190 2190 500 2191 2192 464 2193 2193 606 2194 1923 1925 239 1926 1926 364 1927 1927 480 1928 Performance measurement techniques Chapter learning objectives Upon completion of this chapter you will be able to: • discuss the purpose of mission statements and their role in performance measurement • discuss the purpose of strategic and operational and tactical /BaseFont /MetaNormal-Roman 586 586 666 587 587 722 588 588 610 589 666 561 562 277 563 563 500 564 564 1057 These are all questions that will allow you to gauge the work performance and have an idea of how effectively is done. 2236 2236 736 2237 2237 553 2238 2238 463 2239 547 547 549 548 548 545 549 549 727 550 1564 1564 599 1565 1565 1282 1566 1566 875 1567 3166 3167 244 3168 3169 525 3170 3171 244 3172 528 528 615 529 529 507 530 530 662 531 638 638 500 639 639 222 640 640 277 641 15 17 333 18 18 277 19 28 666 29 /Encoding /WinAnsiEncoding 722 265 265 666 266 266 556 267 267 666 556 922 922 722 923 923 556 924 924 722 /Flags 96 /FontDescriptor 333 0 R 638 1595 1595 588 1596 1597 244 1598 1598 638 610 571 571 666 572 572 555 573 573 467 87 87 443 88 88 666 89 89 610 90 1098 1098 666 1099 1099 556 1100 1100 666 1101 Do they attend meetings regularly and on time? endobj /W [ 1 1 0 2 4 333 5 5 500 6 Mo… 500 1132 1132 616 1133 1135 556 1136 1137 222 1795 1795 722 1796 1796 556 1797 1797 722 1798 Balanced Scorecard. 244 921 922 713 923 924 244 925 925 562 152 152 494 153 153 712 154 154 823 155 556 872 872 777 873 873 556 874 874 777 2681 2682 578 2683 2684 445 2685 2686 556 2687 855 855 556 856 856 666 857 857 556 858 2005 2006 819 2007 2012 1015 2013 2020 778 2021 531 666 532 532 923 533 533 678 534 535 1275 382 1276 1280 542 1281 1281 382 1282 1286 /CIDToGIDMap /Identity /ImageI ] 1720 556 1721 1721 666 1722 1722 556 1723 1723 3149 3149 932 3150 3150 394 3151 3151 514 3152 1798 556 1799 1799 666 1800 1800 500 1801 1801 << 556 2488 2488 222 2489 2489 556 2490 2490 222 772 772 318 773 773 525 774 775 750 776 796 798 750 799 800 713 801 802 244 803 1660 1660 517 1661 1661 886 1662 1662 735 1663 /Descent -212 2322 2322 666 2323 2323 861 2324 2324 666 2325 666 408 408 189 409 409 333 410 410 777 1561 562 1562 1562 525 1563 1564 529 1565 1565 267 1474 1474 262 1475 1476 788 1477 1477 267 Performance management helps organisations become more successful and stay ahead of the competition. 2393 2430 0 2431 2431 666 2432 2432 556 2433 1805 1805 722 1806 1806 556 1807 1807 706 1808 The data should be reliable and clearly illustrate how well the performance standards are met as an indicator of whether a program or intervention is working. 2576 2576 277 2577 2577 722 2578 2578 500 2579 ۄ��B��C�)�v/ 267 3135 3135 262 3136 3137 788 3138 3138 267 1195 1195 556 1196 1196 666 1197 1197 556 1198 556 1192 1192 666 1193 1193 556 1194 1194 666 992 730 993 993 556 994 995 666 996 996 /CIDSystemInfo << 50 50 777 51 51 666 52 52 777 53 336 336 354 337 337 333 338 338 777 339 1678 656 1679 1679 556 1680 1681 722 1682 1682 214 223 333 224 224 556 225 225 222 226 333 2802 2806 780 2807 2807 924 2808 2808 826 979 320 320 718 321 321 583 322 322 604 2356 544 2357 2357 718 2358 2358 558 2359 2359 1836 556 1837 1837 722 1838 1838 556 1839 1839 /FontName /GQMIVH+ArialMT 275 333 276 276 666 277 277 500 278 278 722 1734 1734 556 1735 1735 722 1736 1736 556 /Subtype /Type0 268 269 556 270 270 222 271 271 556 272 2470 2470 556 2471 2471 722 2472 2472 556 2473 388 531 389 389 656 390 390 593 391 391 0000031712 00000 n 3215 386 3216 3218 500 3219 3222 556 3223 3224 Below are a few aspects to help you measure your staff’s performance. 989 989 777 990 990 868 991 991 667 992 500 2573 2573 610 2574 2574 500 2575 2575 556 722 1305 1305 552 1306 1306 556 1307 1307 500 780 551 551 222 552 552 546 553 553 556 1022 1022 1333 1023 1023 1222 1024 1025 1056 1026 5be&�M�ܗ�#�\��:�/���Ձ����^|��*�����_�� x���O�&k��;��]��-�? 500 1051 1051 222 1052 1052 1333 1053 1053 1222 500 2232 2233 666 2234 2234 609 2235 2235 596 666 47 47 556 48 48 833 49 49 722 2514 0 2515 2515 222 2516 2516 723 2517 2517 582 833 583 583 722 584 584 777 585 585 556 2299 2299 670 2300 2300 548 2301 2301 604 1890 500 1891 1891 541 1892 1893 544 1894 1897 2383 2383 662 2384 2384 509 2385 2385 970 2386 972 556 973 973 555 974 974 666 975 975 500 485 485 222 486 486 333 487 487 556 466 722 467 467 666 468 468 500 469 469 709 2264 2264 654 2265 2265 748 2266 2266 607 0000031933 00000 n 299 299 570 300 300 777 301 301 836 302 461 666 462 462 610 463 463 459 464 464 /Size 349 2160 500 2161 2162 555 2163 2163 471 2164 2164 571 534 534 500 535 535 463 536 536 555 666 286 286 500 287 287 610 288 288 277 ދ=؋�Gu8 ���>��3p&��W�k�O��}�X�A��_�o�7�[�m�ޏ��!���8����=�>>�? 484 484 500 485 485 222 486 486 333 487 0000002732 00000 n How does performance measurement relate to other evaluation techniques? 511 511 511 511 261 261 261 261 552 546 2769 722 2770 2772 333 2773 2778 222 2779 2780 1895 1902 555 1903 1904 819 1905 1910 1015 1911 Performance measurement is an ongoing process that monitors and reports on a program's progress and accomplishments by using pre-selected performance measures. 550 778 551 551 222 552 552 549 553 553 721 721 602 722 722 286 723 723 411 724 7 556 8 8 889 9 9 666 10 10 1989 382 1990 1994 542 1995 1995 382 1996 2000 >> 1098 959 960 846 961 968 581 969 969 543 942 3355 3355 489 3356 3356 500 3357 3357 556 stream The best known performance measurement tool is the Balanced 778 1541 1541 902 1542 1542 694 1543 1543 667 945 946 821 947 948 530 949 950 821 951 0 668 668 274 669 670 0 671 671 277 908 666 909 909 500 910 910 666 911 911 402 777 403 403 666 406 406 833 407 407 /Descent -212 885 885 604 886 886 811 887 887 604 888 191 192 500 193 193 556 194 194 277 195 /MediaBox [ 0 0 595.27559 841.88976 ] In 1996, Kaplan and Norton published The Balanced Scorecard: Translating Strategy into Action. 938 938 589 939 939 472 940 940 722 941 570 1989 1990 666 1991 1996 813 1997 2004 555 227 333 228 228 722 229 229 610 230 230 1775 666 1776 1776 556 1777 1777 666 1778 1778 567 1022 568 568 675 569 569 642 570 570 778 2093 2093 924 2094 2094 826 2095 2095 907 0000002015 00000 n 338 0 obj 500 1812 1812 666 1813 1813 556 1814 1814 666 /FirstChar 32 It essentially involves measuring, reporting and managing progress in order to improve performance, both at an individual level, and at a corporate level. 2481 2481 666 2482 2482 500 2483 2483 666 2484 427 389 428 428 833 429 429 777 430 430 3404 3404 840 3405 3405 277 3406 3406 437 3407 695 549 696 696 509 697 697 694 698 698 226 666 227 227 500 228 228 610 229 229 1504 722 1505 1505 500 1506 1506 610 1507 1507 !N��9>�_�oe&����?����g��t T��b�9���������O�3��nճ�^���;����z�:}�~�~��Mߩ����AG�� 0000060529 00000 n 682 682 509 683 683 460 684 684 462 685 292 292 610 293 293 722 294 294 443 295 2324 833 2325 2326 556 2327 2328 333 2329 2329 >> 560 666 561 562 277 563 563 500 564 564 152 152 500 153 153 712 154 154 822 155 1675 1675 758 1676 1676 656 1677 1677 556 1678 /Font << 1245 1245 556 1246 1246 857 1247 1247 655 1248 2897 458 2898 2898 546 2899 2899 596 2900 2900 447 447 777 448 448 556 449 449 777 450 endobj 399 399 777 400 400 610 401 401 390 402 2662 959 2663 2663 1008 2664 2664 959 2665 2672 2247 2247 357 2248 2248 441 2249 2249 398 2250 To measure business performance, you need to track relevant business metrics, also known as key performance indicators, that display a measurable value and shows the progress of the business goals. 199 777 200 200 722 201 201 777 202 203 327 0 obj 1667 600 1668 1668 543 1669 1669 600 1670 1671 556 2437 2437 666 2438 2438 556 2439 2439 722 1599 1599 588 1600 1603 812 1604 1604 207 1605 /Info 311 0 R >> 1377 382 1378 1382 542 1383 1383 382 1384 1388 ����52DBZ(FaV�Z���3����6������������=���g�[�;û�����? 272 272 1027 273 273 667 274 274 666 275 667 399 668 668 660 669 669 722 670 670 Program evaluations are needed for this purpose. 265 777 266 266 843 267 267 777 268 268 By registering, you agree to the processing of your personal data by Interactive Services as described in the Privacy Statement. 2108 2108 610 2110 2110 500 2111 2111 594 2112 443 289 289 777 290 290 443 291 291 722 2473 722 2474 2474 556 2475 2475 277 2476 2476 556 ] 543 1661 1661 600 1662 1662 543 1663 1663 600 endobj 277 433 433 222 434 434 277 435 435 222 1631 530 1632 1633 1098 1634 1635 846 1636 1636 777 423 423 556 424 424 722 425 425 556 380 2254 2254 124 2255 2255 190 2256 2256 353 /19576198d365cb899b0fe4e80f304f6d 322 0 R 3187 3187 833 3188 3189 556 3190 3191 333 3192 2484 500 2485 2485 556 2486 2486 222 2487 2487 483 795 484 484 722 485 486 389 487 487 480 480 722 481 481 1003 482 482 666 483 2836 2836 684 2837 2837 367 2838 2839 687 2840 446 556 447 447 777 448 448 556 449 449 222 3381 3381 723 3382 3382 722 3383 3383 723 2796 862 2797 2797 886 2798 2798 764 2799 2801 >> ��l�#�_[�h|,+��@�#$A�����������U��v���T�Щ��h�I@�)�)�)�)�)�)��r�tJ>%�N��)r 519 666 520 520 599 521 521 610 522 523 61 61 610 62 64 277 65 65 469 66 Measurement of Actual Performance. Section 4 presents several state-of-the-art benchmark suites for a variety of workloads. 3102 562 3103 3103 525 3104 3105 529 3106 3106 ���G��+#5��Q��I-&�����T�%�ȹv���]~�s]�m>�ݹ���:5��t>��O�g�N�#��`�ͦ�t:�E�����A�;g�*y��?ȟ�� ��BP� 1846 722 1847 1847 943 1848 1848 722 1849 1849 Get in touch with us to create programs that will address performance; this means you’ll spend more time working and less time assessing. The best-known metric is subjective appraisal by the direct manager.1. 1863 1863 722 1864 1864 500 1865 1865 556 1866 833 245 245 556 246 246 777 247 247 556 340 0 obj 244 3090 3091 713 3092 3093 244 3094 3095 713 599 599 693 600 600 1022 601 601 681 602 556 1748 1748 0 1749 1749 666 1750 1750 556 500 1657 1657 639 1658 1658 500 1659 1659 673 604 376 379 989 380 382 604 383 383 1020 282 282 833 283 283 666 284 284 857 285 279 279 777 280 280 556 281 281 722 282 1551 1556 525 1557 1558 244 1559 1560 525 1561 2972 2972 385 2973 2973 321 2974 2974 379 2975 1044 1044 500 1045 1045 777 1046 1046 556 1047 780 2673 2674 796 2675 2676 991 2677 2680 942 1188 666 1189 1189 556 1190 1190 666 1191 1191 1734 583 1735 1735 277 1736 1736 1333 1737 1737 2443 722 2444 2444 556 2445 2445 722 2446 2446 838 666 839 839 556 840 840 666 841 841 1511 1511 576 1512 1512 846 1513 1513 833 1514 /0979e8e95a487e7bc718d031655012b6 320 0 R 666 2298 2298 722 2299 2299 500 2300 2300 556 According to research by the Chartered Institute of Personal Development … Employees’ habits can bring down morale and performance just as their attitude. /N 38 1731 1731 556 1732 1732 259 1733 1733 413 1734 PDF | On Sep 9, 2014, Mahi Saxena published Business Performance Measurement & Management | Find, read and cite all the research you need on ResearchGate endstream 1686 1687 556 1688 1688 666 1689 1689 604 1690 459 553 447 529 246 538 410 864 419 494 277 64 64 389 65 65 660 66 66 500 164 164 660 165 165 548 166 166 666 167 1174 500 1175 1175 514 1176 1176 500 1177 1177 514 833 515 515 722 516 516 649 517 517 292 556 293 293 722 294 294 556 295 295 endobj 321 321 586 323 323 500 325 325 500 327 500 1759 1759 777 1760 1760 556 1761 1761 777 520 2833 2833 666 2834 2834 681 2835 2835 349 214 223 333 224 224 556 225 225 222 226 633 902 902 793 903 903 633 904 904 793 556 832 832 666 833 833 556 834 834 666 There are a variety of tools and techniques used in the performance measurement system. 324 0 obj 234 234 666 235 235 777 236 236 610 237 556 1933 1934 826 1935 1936 1021 1937 1938 973 389 363 363 333 364 364 389 365 365 333 733 2901 2901 596 2902 2902 500 2903 2903 722 670 0 671 671 277 672 672 562 673 673 >> 394 1518 1518 514 1519 1519 812 1520 1520 932 1064 1064 556 1065 1065 666 1066 1066 556 1067 1190 500 1191 1191 447 1192 1192 556 1193 1194 /Dests << 0000000012 00000 n 581 1325 1330 244 1331 1331 269 1332 1333 0 2433 666 2434 2434 556 2435 2435 666 2436 2436 xref 2953 354 2954 2956 377 2957 2957 219 2958 2958 752 2350 2350 556 2351 2351 923 2352 2352 668 3014 3014 333 3015 3015 354 3016 3019 207 3020 458 3225 3225 650 3226 3226 222 3227 3227 500 Be sure that your employees are aware of this policy, as it can motivate them to always be prepared. 2078 2079 549 2080 2081 666 2082 2082 813 2083 endobj 365 159 159 768 160 160 889 161 162 610 << ������;U0�ű��r�̜n^^W?�|�2Eix����^�6�>r�#a��Z1��i�\s�#-! 1778 1778 222 1779 1784 833 1785 1785 722 1786 1832 500 1833 1835 556 1836 1836 738 1837 1838 /Type /Font 1949 1008 1950 1950 959 1951 1958 778 1959 1960 1003 760 1004 1004 722 1005 1005 717 1006 1006 500 500 383 501 501 774 502 502 855 503 1862 552 1863 1863 556 1864 1864 790 1865 1865 1915 763 1916 1916 661 1917 1917 632 1918 1918 369 333 370 370 833 371 373 666 374 374 /Flags 32 2257 2257 667 2258 2258 500 2259 2259 897 2260 /BaseFont /XVTJYA+Arial-Black 557 864 558 558 541 559 559 718 560 560 500 2887 2889 608 2890 2890 943 2891 2891 457 722 1810 1810 333 1811 1811 722 1812 1812 333 /Fit ] 2058 333 2059 2064 222 2065 2066 277 2067 2068 2301 2301 610 2302 2303 500 2304 2304 580 2305 292 556 293 293 722 294 294 556 295 295 333 173 174 777 175 175 833 178 178 500 722 2563 2563 666 2564 2564 500 2565 2565 666 3320 667 3321 3321 666 3322 3322 556 3323 3323 /Supplement 0 2008 2016 542 2017 2017 382 2018 2022 542 2023 Here’s a close look at the six most-used modern performance methods: 1. 277 2781 2782 424 2783 2785 333 2786 2789 546 591 291 280 315 422 494 940 915 983 428 2376 354 2377 2380 124 2381 2381 234 2382 2383 Our custom compliance training programs can make assessing your team a complete breeze. There are several techniques for the measurement of performance. 556 2553 2553 722 2554 2554 556 2555 2555 666 712 3208 3208 500 3209 3209 222 3210 3210 833 >> 830 627 627 851 628 628 621 629 629 735 2280 2280 500 2282 2282 333 2283 2283 250 2284 3333 500 3334 3334 222 3335 3335 541 3336 3336 848 666 849 849 556 850 850 666 851 851 195 2244 2244 353 2245 2245 466 2246 2246 525 0 1043 1043 750 1044 1045 0 1046 1099 750 1308 1308 556 1309 1309 500 1310 1310 666 1311 388 531 389 389 656 390 390 593 391 391 667 2329 2329 550 2330 2330 656 2331 2331 583 2250 558 2251 2251 1337 2252 2252 624 2253 2253 556 603 603 572 604 604 531 605 605 364 277 1765 1765 666 1766 1766 500 1767 1767 666 /T 667436 546 569 454 625 567 812 536 509 508 275 >> 915 282 916 916 375 917 918 713 919 920 2280 851 2281 2281 0 2282 2282 1337 2283 2283 777 450 450 556 451 451 722 452 452 333 40 40 666 41 41 610 42 42 777 43 589 589 639 590 590 794 591 591 666 592 2488 0 2489 2489 942 2490 2490 489 2491 2491 /OP false 1707 1707 556 1708 1709 666 1710 1710 500 1711 1362 1370 542 1371 1371 382 1372 1376 542 1377 562 718 718 541 719 719 398 720 720 508 This approach must also specify methods to collect, analyze, interpret and report the performance measurement information. 42 43 833 44 44 389 45 45 666 46 364 3337 3337 666 3338 3338 500 3339 3339 666 The traditional techniques used by organizations are primarily financial measures such as contribution margin, ROI, RI, net profit, EPS. 0 505 505 804 506 506 943 507 509 833 510 500 2243 2243 222 2244 2244 777 2245 2246 441 467 467 666 468 468 500 469 469 222 470 610 1715 1715 277 1716 1716 610 1717 1717 747 /L 673948 /StemV 80 331 0 obj /2a69050820aff242b5a7af27c2be46c1 312 0 R 1788 556 1789 1789 777 1790 1790 556 1791 1791 Performance measurement is used to motivate managers to make decisions that benefit the corporation and themselves. 722 57 57 666 58 58 943 59 60 666 604 376 379 989 380 382 604 383 383 1020 652 689 653 665 0 666 666 382 667 667 2975 439 2976 2976 343 2977 2977 740 2978 2978 575 575 666 576 576 923 577 577 604 578 1750 556 1751 1751 722 1752 1752 556 1753 1753 /ImageB << 183 548 184 184 494 185 185 500 186 186 103 103 777 104 104 722 105 110 556 111 525 935 936 529 937 940 337 941 944 488 1048 1769 1769 777 1770 1770 556 1771 1771 1034 556 645 645 437 646 646 500 647 647 552 2178 2179 556 2180 2180 535 2181 2182 534 2183 450 678 451 451 644 452 452 610 453 453 /Type /FontDescriptor 722 1790 1790 556 1791 1791 722 1792 1792 556 /Encoding /Identity-H 1341 229 1342 1342 207 1343 1343 229 1344 1344 Define who is responsible for each goal. /DescendantFonts [ 334 0 R ] 1145 833 1146 1147 556 1148 1148 582 1149 1149 2491 2491 556 2492 2492 222 2493 2498 833 2499 /35188e7d40c3841dde9b9b23798aada1 317 0 R 236 556 237 238 583 239 241 333 242 244 /BaseFont /XVTJYA+Arial-Black 1514 514 1515 1515 812 1516 1516 932 1517 1517 318 2947 2947 376 2948 2948 157 2949 2949 338 1396 1399 542 1400 1490 0 1491 1493 333 1494 458 1839 1839 631 1840 1840 507 1841 1841 277 /CapHeight 715 1301 437 1302 1302 582 1303 1303 437 1304 1304 Resources (human resources, employee time, funding) used to conduct activities and provide services. /Ordering () 289 289 610 290 290 375 291 291 722 292 916 935 935 687 936 936 589 937 937 472 2228 674 2229 2229 556 2230 2230 673 2231 2231 277 2543 2543 610 2544 2544 277 2545 2545 722 617 617 541 618 618 556 619 619 500 620 << << 712 147 149 548 150 150 556 151 151 576 382 679 679 598 680 680 589 681 681 246 28 556 29 30 277 31 33 583 34 34 406 406 666 407 407 556 408 408 722 409 %%EOF As time costs money, it’s crucial to ensure that your employees are on time and precise in their deliver on all levels. 544 544 556 545 545 568 546 546 481 547 /DW 1000 349 666 350 350 833 351 351 666 352 352 1036 556 1038 1038 889 1039 1039 777 1040 1040 399 247 248 833 249 249 666 250 250 389 166 189 189 666 190 191 333 192 194 666 0000124131 00000 n 95 259 96 96 333 97 97 583 98 99 858 666 859 859 556 860 860 666 861 861 833 789 822 0 823 823 222 824 824 666 470 666 471 471 556 473 473 889 474 474 1813 1813 666 1814 1814 500 1815 1815 666 1816 741 741 460 742 742 546 743 743 575 744 2883 687 2884 2884 558 2885 2885 556 2886 2886 >> 1294 1302 542 1303 1303 382 1304 1308 542 1309 833 583 583 722 584 584 777 585 585 718 359 666 360 360 389 361 361 333 362 362 259 1019 1019 413 1020 1020 583 1021 1021 277 �V:�����f�"[e��� �Ňd�l��Sv�n�#{�4�'��r���.�,9d��s�\9OΗ�|6�[ʭ�B�H.�[�%r���Nn/��er>����r�2�r�������;�]�r7��W�*�j�h�̲�dV̪�]�F�!��+�^ro�R�#�������@y�\e6�-f�Y������9&_'�k�a���py�. 722 3036 3036 833 3037 3037 687 3038 3038 908 1334 1335 333 1336 1339 0 1340 1340 207 1341 endobj 818 932 819 819 394 820 820 514 821 821 600 1019 1019 543 1020 1020 600 1021 1022 750 endobj 3239 3239 383 3240 3243 157 3244 3244 270 3245 1793 1793 777 1794 1794 556 1795 1795 777 1796 /2b236fd731e397e3379c0bfa0ecbd745 316 0 R 1633 666 1634 1634 556 1635 1635 777 1636 1636 3002 3002 654 3003 3003 748 3004 3004 607 3005 734 478 735 735 549 736 736 509 737 737 General Data Protection Regulation (GDPR). 2506 2506 556 2507 2507 777 2508 2508 556 2509 Ensure the appraisals are … 981 982 581 983 983 267 984 984 262 985 /FontDescriptor 327 0 R 666 1724 1724 556 1725 1725 722 1726 1726 500 /O 326 604 892 892 722 893 893 556 894 894 722 3120 543 3121 3121 450 3122 3122 525 3123 3123 Some of these are listed below. 478 478 722 479 479 943 480 480 722 481 542 1321 1321 382 1322 1326 542 1327 1327 382 391 833 392 392 666 393 393 833 394 394 865 865 222 866 866 277 867 867 222 868 968 2380 2380 876 2381 2381 956 2382 2382 815 1762 1762 556 1763 1763 610 1764 1764 544 1765 251 722 252 252 500 253 253 722 254 254 666 439 440 500 441 441 556 442 442 222 610 1860 1860 500 1861 1861 556 1862 1862 277 443 443 722 444 444 556 445 445 723 446 0000117664 00000 n 2218 722 2219 2219 500 2220 2220 610 2221 2221 719 398 720 720 508 721 721 602 722 722 1752 1752 889 1753 1753 777 1754 1754 556 1755 862 556 864 891 750 892 893 318 894 894 1602 833 1603 1603 897 1604 1604 645 1605 1605 endobj 828 666 829 829 556 830 830 666 831 831 Key Tools and Techniques for Performance Management. 2239 409 2240 2240 601 2241 2241 572 2242 2242 541 2911 2911 520 2912 2912 712 2913 2913 583 336 0 obj 333 2523 2523 722 2524 2524 333 2525 2525 722 722 1754 1754 556 1755 1755 722 1756 1756 556 /FontBBox [ -664 -324 2000 1005 ] 556 35 35 1015 36 37 666 38 39 722 944 1030 1030 778 1031 1031 556 1032 1032 666 /FontName /XVTJYA+Arial-Black 540 492 541 541 547 542 542 500 543 543 2790 2791 568 2792 2793 546 2794 2795 666 2796 /ID [ <17114E59282DB2587B53DF5C3B3D507C> 562 2341 2342 556 2343 2343 277 2344 2344 688 136 136 537 137 137 610 138 139 736 141 1609 1609 850 1610 1610 634 1611 1611 277 1612 644 1586 1586 525 1587 1587 613 1588 1588 464 157 2969 2969 239 2970 2970 382 2971 2971 321 2506 2506 601 2507 2507 438 2508 2508 652 2509 565 565 1010 566 566 854 567 567 582 568 97 97 660 98 100 777 101 101 722 102 1026 778 1027 1027 444 1028 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613 563 614 614 685 615 615 550 616 616 562 3107 3107 525 3108 3109 529 3110 3113 337 339 0 obj 601 1505 1506 394 1507 1508 601 1509 1510 394 1218 666 1219 1219 556 1220 1220 666 1221 1221 1214 348 1215 1215 190 1216 1216 354 1217 1219 1772 1772 618 1773 1773 722 1774 1774 556 1775 325 0 obj 488 1440 1441 821 1442 1443 530 1444 1445 821 1629 1629 666 1630 1630 556 1632 1632 889 1633 Director, Compliance Learning, Europe & UK, +353 1 811 1300 sfry@interactiveservices.com, Sales & Account Management NYC 110 West 40th Street, Suite 601 New York 10001, USA, Production/Finance/HR/Other Dublin Unit 1 Damastown Walk, Damastown Business Park, Dublin 15 Ireland, Sales & Account Management, Arkansas 609 SW 8th St Suite 535, Bentonville, AR 72712, USA, 1A, Damastown Walk, Damastown Industrial Park, Blanchardstown, County Dublin D15 Y46P, 110 West 40th Street, Suite 601, New York 10001 USA, 609 SW 8th St 535, Bentonville, Arkansas, 72712, USA, Join our team and help to create the cutting-edge training solutions that every successful business needs, Copyright ©2018 Interactive Services | All Rights Reserved | ISO9001 Certified Company |, Request a Free 7-Day Trial of our eLearning Solutions, Anti-Money Laundering Compliance Training, California 2-Hour Manager Sexual Harassment, Coronavirus (COVID-19) Awareness Training, Respect in the Workplace – Code of Conduct Training, Compliance Training. Performance should be measured in an objective and reliable manner. 722 444 444 556 445 445 723 446 446 556 1782 1782 556 1783 1786 277 1787 1787 777 1788 1939 1946 549 1947 1947 813 1948 1948 959 1949 419 556 420 420 777 421 421 556 422 422 1390 562 1391 1391 525 1392 1393 529 1394 1394 777 423 423 556 424 424 722 425 425 556 222 1220 1221 333 1222 1223 355 1224 1227 583 833 245 245 556 246 246 777 247 247 556 336 1249 1249 355 1250 1254 382 1255 1259 333 /H [ 2015 399 ] 309 309 500 310 310 364 311 311 1093 313 F����������n�"YB�5˞���e�� 500 71 72 556 73 73 277 74 75 556 1533 1533 666 1534 1534 715 1535 1536 556 1537 293 504 557 261 260 504 259 802 546 539 2539 610 2540 2540 277 2541 2541 610 2542 2542 /Resources << 302 578 303 303 556 304 304 445 305 305 731 731 574 732 732 566 733 733 546 734 /Linearized 1 690 2319 2319 666 2320 2320 520 2321 2321 861 >> With the right performance appraisal method, organizations can enhance employee performance within the organization. 666 286 286 500 287 287 610 288 288 277 2225 2225 576 2226 2226 890 2227 2227 833 2228 Jack L. Treynor was the first to provide investors with a composite measure of portfolio performance that also included risk. 812 1528 1528 932 1529 1529 394 1530 1530 514 248 248 277 249 249 666 250 250 500 251 419 556 420 420 777 421 421 556 422 422 724 586 586 666 587 587 722 588 588 610 460 728 728 462 729 729 601 730 730 352 << 2549 722 2550 2550 556 2551 2551 722 2552 2552 2534 672 2535 2535 0 2536 2536 754 2537 2537 2183 514 2184 2184 549 2185 2185 556 2186 2186 190 11 12 333 13 13 389 14 14 583 1815 1815 556 1816 1816 777 1817 1817 556 1818 2291 2291 722 2292 2292 833 2293 2293 685 2294 1522 1522 745 1523 1523 553 1524 1524 415 1525 136 136 850 137 137 666 138 139 799 140 /380f26bcb42aeac2616e66268d82c17a 319 0 R 2569 610 2570 2570 500 2571 2571 610 2572 2572 1235 1235 556 1236 1236 777 1237 1237 556 1238 638 1008 1008 588 1009 1009 638 1010 1010 588 845 845 556 846 846 666 847 847 556 848 1171 1171 549 1172 1172 500 1173 1173 722 1174 1727 1727 722 1728 1728 556 1729 1729 722 1730 510 392 392 500 393 393 750 394 394 734 596 596 791 597 597 885 598 598 656 599 500 230 230 259 231 231 722 232 232 556 694 738 738 642 739 739 246 740 740 541 246 706 707 509 708 709 462 710 710 535 226 666 227 227 500 228 228 610 229 229 222 2477 2478 277 2479 2479 666 2480 2480 500 635 2370 2370 500 2371 2371 635 2372 2372 500 1100 1102 318 1103 1126 750 1127 1127 125 1129 2325 277 2326 2326 923 2327 2327 668 2328 2328 346 346 722 347 347 666 348 348 722 349 277 207 209 777 210 212 722 213 213 277 1386 1386 562 1387 1387 525 1388 1389 529 1390 722 464 464 556 465 465 943 466 466 722 2284 166 2285 2285 556 2286 2286 277 2287 2287 3139 3139 262 3140 3140 812 3141 3141 932 3142 111 500 112 115 556 116 119 277 120 130 1023 1024 0 1025 1027 750 1028 1029 0 1030 1288 722 1289 1289 556 1290 1290 722 1291 1291 485 1205 1205 527 1206 1207 308 1208 1208 122 2190 2190 500 2191 2192 464 2193 2193 606 2194 1923 1925 239 1926 1926 364 1927 1927 480 1928 Performance measurement techniques Chapter learning objectives Upon completion of this chapter you will be able to: • discuss the purpose of mission statements and their role in performance measurement • discuss the purpose of strategic and operational and tactical /BaseFont /MetaNormal-Roman 586 586 666 587 587 722 588 588 610 589 666 561 562 277 563 563 500 564 564 1057 These are all questions that will allow you to gauge the work performance and have an idea of how effectively is done. 2236 2236 736 2237 2237 553 2238 2238 463 2239 547 547 549 548 548 545 549 549 727 550 1564 1564 599 1565 1565 1282 1566 1566 875 1567 3166 3167 244 3168 3169 525 3170 3171 244 3172 528 528 615 529 529 507 530 530 662 531 638 638 500 639 639 222 640 640 277 641 15 17 333 18 18 277 19 28 666 29 /Encoding /WinAnsiEncoding 722 265 265 666 266 266 556 267 267 666 556 922 922 722 923 923 556 924 924 722 /Flags 96 /FontDescriptor 333 0 R 638 1595 1595 588 1596 1597 244 1598 1598 638 610 571 571 666 572 572 555 573 573 467 87 87 443 88 88 666 89 89 610 90 1098 1098 666 1099 1099 556 1100 1100 666 1101 Do they attend meetings regularly and on time? endobj /W [ 1 1 0 2 4 333 5 5 500 6 Mo… 500 1132 1132 616 1133 1135 556 1136 1137 222 1795 1795 722 1796 1796 556 1797 1797 722 1798 Balanced Scorecard. 244 921 922 713 923 924 244 925 925 562 152 152 494 153 153 712 154 154 823 155 556 872 872 777 873 873 556 874 874 777 2681 2682 578 2683 2684 445 2685 2686 556 2687 855 855 556 856 856 666 857 857 556 858 2005 2006 819 2007 2012 1015 2013 2020 778 2021 531 666 532 532 923 533 533 678 534 535 1275 382 1276 1280 542 1281 1281 382 1282 1286 /CIDToGIDMap /Identity /ImageI ] 1720 556 1721 1721 666 1722 1722 556 1723 1723 3149 3149 932 3150 3150 394 3151 3151 514 3152 1798 556 1799 1799 666 1800 1800 500 1801 1801 << 556 2488 2488 222 2489 2489 556 2490 2490 222 772 772 318 773 773 525 774 775 750 776 796 798 750 799 800 713 801 802 244 803 1660 1660 517 1661 1661 886 1662 1662 735 1663 /Descent -212 2322 2322 666 2323 2323 861 2324 2324 666 2325 666 408 408 189 409 409 333 410 410 777 1561 562 1562 1562 525 1563 1564 529 1565 1565 267 1474 1474 262 1475 1476 788 1477 1477 267 Performance management helps organisations become more successful and stay ahead of the competition. 2393 2430 0 2431 2431 666 2432 2432 556 2433 1805 1805 722 1806 1806 556 1807 1807 706 1808 The data should be reliable and clearly illustrate how well the performance standards are met as an indicator of whether a program or intervention is working. 2576 2576 277 2577 2577 722 2578 2578 500 2579 ۄ��B��C�)�v/ 267 3135 3135 262 3136 3137 788 3138 3138 267 1195 1195 556 1196 1196 666 1197 1197 556 1198 556 1192 1192 666 1193 1193 556 1194 1194 666 992 730 993 993 556 994 995 666 996 996 /CIDSystemInfo << 50 50 777 51 51 666 52 52 777 53 336 336 354 337 337 333 338 338 777 339 1678 656 1679 1679 556 1680 1681 722 1682 1682 214 223 333 224 224 556 225 225 222 226 333 2802 2806 780 2807 2807 924 2808 2808 826 979 320 320 718 321 321 583 322 322 604 2356 544 2357 2357 718 2358 2358 558 2359 2359 1836 556 1837 1837 722 1838 1838 556 1839 1839 /FontName /GQMIVH+ArialMT 275 333 276 276 666 277 277 500 278 278 722 1734 1734 556 1735 1735 722 1736 1736 556 /Subtype /Type0 268 269 556 270 270 222 271 271 556 272 2470 2470 556 2471 2471 722 2472 2472 556 2473 388 531 389 389 656 390 390 593 391 391 0000031712 00000 n 3215 386 3216 3218 500 3219 3222 556 3223 3224 Below are a few aspects to help you measure your staff’s performance. 989 989 777 990 990 868 991 991 667 992 500 2573 2573 610 2574 2574 500 2575 2575 556 722 1305 1305 552 1306 1306 556 1307 1307 500 780 551 551 222 552 552 546 553 553 556 1022 1022 1333 1023 1023 1222 1024 1025 1056 1026 5be&�M�ܗ�#�\��:�/���Ձ����^|��*�����_�� x���O�&k��;��]��-�? 500 1051 1051 222 1052 1052 1333 1053 1053 1222 500 2232 2233 666 2234 2234 609 2235 2235 596 666 47 47 556 48 48 833 49 49 722 2514 0 2515 2515 222 2516 2516 723 2517 2517 582 833 583 583 722 584 584 777 585 585 556 2299 2299 670 2300 2300 548 2301 2301 604 1890 500 1891 1891 541 1892 1893 544 1894 1897 2383 2383 662 2384 2384 509 2385 2385 970 2386 972 556 973 973 555 974 974 666 975 975 500 485 485 222 486 486 333 487 487 556 466 722 467 467 666 468 468 500 469 469 709 2264 2264 654 2265 2265 748 2266 2266 607 0000031933 00000 n 299 299 570 300 300 777 301 301 836 302 461 666 462 462 610 463 463 459 464 464 /Size 349 2160 500 2161 2162 555 2163 2163 471 2164 2164 571 534 534 500 535 535 463 536 536 555 666 286 286 500 287 287 610 288 288 277 ދ=؋�Gu8 ���>��3p&��W�k�O��}�X�A��_�o�7�[�m�ޏ��!���8����=�>>�? 484 484 500 485 485 222 486 486 333 487 0000002732 00000 n How does performance measurement relate to other evaluation techniques? 511 511 511 511 261 261 261 261 552 546 2769 722 2770 2772 333 2773 2778 222 2779 2780 1895 1902 555 1903 1904 819 1905 1910 1015 1911 Performance measurement is an ongoing process that monitors and reports on a program's progress and accomplishments by using pre-selected performance measures. 550 778 551 551 222 552 552 549 553 553 721 721 602 722 722 286 723 723 411 724 7 556 8 8 889 9 9 666 10 10 1989 382 1990 1994 542 1995 1995 382 1996 2000 >> 1098 959 960 846 961 968 581 969 969 543 942 3355 3355 489 3356 3356 500 3357 3357 556 stream The best known performance measurement tool is the Balanced 778 1541 1541 902 1542 1542 694 1543 1543 667 945 946 821 947 948 530 949 950 821 951 0 668 668 274 669 670 0 671 671 277 908 666 909 909 500 910 910 666 911 911 402 777 403 403 666 406 406 833 407 407 /Descent -212 885 885 604 886 886 811 887 887 604 888 191 192 500 193 193 556 194 194 277 195 /MediaBox [ 0 0 595.27559 841.88976 ] In 1996, Kaplan and Norton published The Balanced Scorecard: Translating Strategy into Action. 938 938 589 939 939 472 940 940 722 941 570 1989 1990 666 1991 1996 813 1997 2004 555 227 333 228 228 722 229 229 610 230 230 1775 666 1776 1776 556 1777 1777 666 1778 1778 567 1022 568 568 675 569 569 642 570 570 778 2093 2093 924 2094 2094 826 2095 2095 907 0000002015 00000 n 338 0 obj 500 1812 1812 666 1813 1813 556 1814 1814 666 /FirstChar 32 It essentially involves measuring, reporting and managing progress in order to improve performance, both at an individual level, and at a corporate level. 2481 2481 666 2482 2482 500 2483 2483 666 2484 427 389 428 428 833 429 429 777 430 430 3404 3404 840 3405 3405 277 3406 3406 437 3407 695 549 696 696 509 697 697 694 698 698 226 666 227 227 500 228 228 610 229 229 1504 722 1505 1505 500 1506 1506 610 1507 1507 !N��9>�_�oe&����?����g��t T��b�9���������O�3��nճ�^���;����z�:}�~�~��Mߩ����AG�� 0000060529 00000 n 682 682 509 683 683 460 684 684 462 685 292 292 610 293 293 722 294 294 443 295 2324 833 2325 2326 556 2327 2328 333 2329 2329 >> 560 666 561 562 277 563 563 500 564 564 152 152 500 153 153 712 154 154 822 155 1675 1675 758 1676 1676 656 1677 1677 556 1678 /Font << 1245 1245 556 1246 1246 857 1247 1247 655 1248 2897 458 2898 2898 546 2899 2899 596 2900 2900 447 447 777 448 448 556 449 449 777 450 endobj 399 399 777 400 400 610 401 401 390 402 2662 959 2663 2663 1008 2664 2664 959 2665 2672 2247 2247 357 2248 2248 441 2249 2249 398 2250 To measure business performance, you need to track relevant business metrics, also known as key performance indicators, that display a measurable value and shows the progress of the business goals. 199 777 200 200 722 201 201 777 202 203 327 0 obj 1667 600 1668 1668 543 1669 1669 600 1670 1671 556 2437 2437 666 2438 2438 556 2439 2439 722 1599 1599 588 1600 1603 812 1604 1604 207 1605 /Info 311 0 R >> 1377 382 1378 1382 542 1383 1383 382 1384 1388 ����52DBZ(FaV�Z���3����6������������=���g�[�;û�����? 272 272 1027 273 273 667 274 274 666 275 667 399 668 668 660 669 669 722 670 670 Program evaluations are needed for this purpose. 265 777 266 266 843 267 267 777 268 268 By registering, you agree to the processing of your personal data by Interactive Services as described in the Privacy Statement. 2108 2108 610 2110 2110 500 2111 2111 594 2112 443 289 289 777 290 290 443 291 291 722 2473 722 2474 2474 556 2475 2475 277 2476 2476 556 ] 543 1661 1661 600 1662 1662 543 1663 1663 600 endobj 277 433 433 222 434 434 277 435 435 222 1631 530 1632 1633 1098 1634 1635 846 1636 1636 777 423 423 556 424 424 722 425 425 556 380 2254 2254 124 2255 2255 190 2256 2256 353 /19576198d365cb899b0fe4e80f304f6d 322 0 R 3187 3187 833 3188 3189 556 3190 3191 333 3192 2484 500 2485 2485 556 2486 2486 222 2487 2487 483 795 484 484 722 485 486 389 487 487 480 480 722 481 481 1003 482 482 666 483 2836 2836 684 2837 2837 367 2838 2839 687 2840 446 556 447 447 777 448 448 556 449 449 222 3381 3381 723 3382 3382 722 3383 3383 723 2796 862 2797 2797 886 2798 2798 764 2799 2801 >> ��l�#�_[�h|,+��@�#$A�����������U��v���T�Щ��h�I@�)�)�)�)�)�)��r�tJ>%�N��)r 519 666 520 520 599 521 521 610 522 523 61 61 610 62 64 277 65 65 469 66 Measurement of Actual Performance. Section 4 presents several state-of-the-art benchmark suites for a variety of workloads. 3102 562 3103 3103 525 3104 3105 529 3106 3106 ���G��+#5��Q��I-&�����T�%�ȹv���]~�s]�m>�ݹ���:5��t>��O�g�N�#��`�ͦ�t:�E�����A�;g�*y��?ȟ�� ��BP� 1846 722 1847 1847 943 1848 1848 722 1849 1849 Get in touch with us to create programs that will address performance; this means you’ll spend more time working and less time assessing. The best-known metric is subjective appraisal by the direct manager.1. 1863 1863 722 1864 1864 500 1865 1865 556 1866 833 245 245 556 246 246 777 247 247 556 340 0 obj 244 3090 3091 713 3092 3093 244 3094 3095 713 599 599 693 600 600 1022 601 601 681 602 556 1748 1748 0 1749 1749 666 1750 1750 556 500 1657 1657 639 1658 1658 500 1659 1659 673 604 376 379 989 380 382 604 383 383 1020 282 282 833 283 283 666 284 284 857 285 279 279 777 280 280 556 281 281 722 282 1551 1556 525 1557 1558 244 1559 1560 525 1561 2972 2972 385 2973 2973 321 2974 2974 379 2975 1044 1044 500 1045 1045 777 1046 1046 556 1047 780 2673 2674 796 2675 2676 991 2677 2680 942 1188 666 1189 1189 556 1190 1190 666 1191 1191 1734 583 1735 1735 277 1736 1736 1333 1737 1737 2443 722 2444 2444 556 2445 2445 722 2446 2446 838 666 839 839 556 840 840 666 841 841 1511 1511 576 1512 1512 846 1513 1513 833 1514 /0979e8e95a487e7bc718d031655012b6 320 0 R 666 2298 2298 722 2299 2299 500 2300 2300 556 According to research by the Chartered Institute of Personal Development … Employees’ habits can bring down morale and performance just as their attitude. /N 38 1731 1731 556 1732 1732 259 1733 1733 413 1734 PDF | On Sep 9, 2014, Mahi Saxena published Business Performance Measurement & Management | Find, read and cite all the research you need on ResearchGate endstream 1686 1687 556 1688 1688 666 1689 1689 604 1690 459 553 447 529 246 538 410 864 419 494 277 64 64 389 65 65 660 66 66 500 164 164 660 165 165 548 166 166 666 167 1174 500 1175 1175 514 1176 1176 500 1177 1177 514 833 515 515 722 516 516 649 517 517 292 556 293 293 722 294 294 556 295 295 endobj 321 321 586 323 323 500 325 325 500 327 500 1759 1759 777 1760 1760 556 1761 1761 777 520 2833 2833 666 2834 2834 681 2835 2835 349 214 223 333 224 224 556 225 225 222 226 633 902 902 793 903 903 633 904 904 793 556 832 832 666 833 833 556 834 834 666 There are a variety of tools and techniques used in the performance measurement system. 324 0 obj 234 234 666 235 235 777 236 236 610 237 556 1933 1934 826 1935 1936 1021 1937 1938 973 389 363 363 333 364 364 389 365 365 333 733 2901 2901 596 2902 2902 500 2903 2903 722 670 0 671 671 277 672 672 562 673 673 >> 394 1518 1518 514 1519 1519 812 1520 1520 932 1064 1064 556 1065 1065 666 1066 1066 556 1067 1190 500 1191 1191 447 1192 1192 556 1193 1194 /Dests << 0000000012 00000 n 581 1325 1330 244 1331 1331 269 1332 1333 0 2433 666 2434 2434 556 2435 2435 666 2436 2436 xref 2953 354 2954 2956 377 2957 2957 219 2958 2958 752 2350 2350 556 2351 2351 923 2352 2352 668 3014 3014 333 3015 3015 354 3016 3019 207 3020 458 3225 3225 650 3226 3226 222 3227 3227 500 Be sure that your employees are aware of this policy, as it can motivate them to always be prepared. 2078 2079 549 2080 2081 666 2082 2082 813 2083 endobj 365 159 159 768 160 160 889 161 162 610 << ������;U0�ű��r�̜n^^W?�|�2Eix����^�6�>r�#a��Z1��i�\s�#-! 1778 1778 222 1779 1784 833 1785 1785 722 1786 1832 500 1833 1835 556 1836 1836 738 1837 1838 /Type /Font 1949 1008 1950 1950 959 1951 1958 778 1959 1960 1003 760 1004 1004 722 1005 1005 717 1006 1006 500 500 383 501 501 774 502 502 855 503 1862 552 1863 1863 556 1864 1864 790 1865 1865 1915 763 1916 1916 661 1917 1917 632 1918 1918 369 333 370 370 833 371 373 666 374 374 /Flags 32 2257 2257 667 2258 2258 500 2259 2259 897 2260 /BaseFont /XVTJYA+Arial-Black 557 864 558 558 541 559 559 718 560 560 500 2887 2889 608 2890 2890 943 2891 2891 457 722 1810 1810 333 1811 1811 722 1812 1812 333 /Fit ] 2058 333 2059 2064 222 2065 2066 277 2067 2068 2301 2301 610 2302 2303 500 2304 2304 580 2305 292 556 293 293 722 294 294 556 295 295 333 173 174 777 175 175 833 178 178 500 722 2563 2563 666 2564 2564 500 2565 2565 666 3320 667 3321 3321 666 3322 3322 556 3323 3323 /Supplement 0 2008 2016 542 2017 2017 382 2018 2022 542 2023 Here’s a close look at the six most-used modern performance methods: 1. 277 2781 2782 424 2783 2785 333 2786 2789 546 591 291 280 315 422 494 940 915 983 428 2376 354 2377 2380 124 2381 2381 234 2382 2383 Our custom compliance training programs can make assessing your team a complete breeze. There are several techniques for the measurement of performance. 556 2553 2553 722 2554 2554 556 2555 2555 666 712 3208 3208 500 3209 3209 222 3210 3210 833 >> 830 627 627 851 628 628 621 629 629 735 2280 2280 500 2282 2282 333 2283 2283 250 2284 3333 500 3334 3334 222 3335 3335 541 3336 3336 848 666 849 849 556 850 850 666 851 851 195 2244 2244 353 2245 2245 466 2246 2246 525 0 1043 1043 750 1044 1045 0 1046 1099 750 1308 1308 556 1309 1309 500 1310 1310 666 1311 388 531 389 389 656 390 390 593 391 391 667 2329 2329 550 2330 2330 656 2331 2331 583 2250 558 2251 2251 1337 2252 2252 624 2253 2253 556 603 603 572 604 604 531 605 605 364 277 1765 1765 666 1766 1766 500 1767 1767 666 /T 667436 546 569 454 625 567 812 536 509 508 275 >> 915 282 916 916 375 917 918 713 919 920 2280 851 2281 2281 0 2282 2282 1337 2283 2283 777 450 450 556 451 451 722 452 452 333 40 40 666 41 41 610 42 42 777 43 589 589 639 590 590 794 591 591 666 592 2488 0 2489 2489 942 2490 2490 489 2491 2491 /OP false 1707 1707 556 1708 1709 666 1710 1710 500 1711 1362 1370 542 1371 1371 382 1372 1376 542 1377 562 718 718 541 719 719 398 720 720 508 This approach must also specify methods to collect, analyze, interpret and report the performance measurement information. 42 43 833 44 44 389 45 45 666 46 364 3337 3337 666 3338 3338 500 3339 3339 666 The traditional techniques used by organizations are primarily financial measures such as contribution margin, ROI, RI, net profit, EPS. 0 505 505 804 506 506 943 507 509 833 510 500 2243 2243 222 2244 2244 777 2245 2246 441 467 467 666 468 468 500 469 469 222 470 610 1715 1715 277 1716 1716 610 1717 1717 747 /L 673948 /StemV 80 331 0 obj /2a69050820aff242b5a7af27c2be46c1 312 0 R 1788 556 1789 1789 777 1790 1790 556 1791 1791 Performance measurement is used to motivate managers to make decisions that benefit the corporation and themselves. 722 57 57 666 58 58 943 59 60 666 604 376 379 989 380 382 604 383 383 1020 652 689 653 665 0 666 666 382 667 667 2975 439 2976 2976 343 2977 2977 740 2978 2978 575 575 666 576 576 923 577 577 604 578 1750 556 1751 1751 722 1752 1752 556 1753 1753 /ImageB << 183 548 184 184 494 185 185 500 186 186 103 103 777 104 104 722 105 110 556 111 525 935 936 529 937 940 337 941 944 488 1048 1769 1769 777 1770 1770 556 1771 1771 1034 556 645 645 437 646 646 500 647 647 552 2178 2179 556 2180 2180 535 2181 2182 534 2183 450 678 451 451 644 452 452 610 453 453 /Type /FontDescriptor 722 1790 1790 556 1791 1791 722 1792 1792 556 /Encoding /Identity-H 1341 229 1342 1342 207 1343 1343 229 1344 1344 Define who is responsible for each goal. /DescendantFonts [ 334 0 R ] 1145 833 1146 1147 556 1148 1148 582 1149 1149 2491 2491 556 2492 2492 222 2493 2498 833 2499 /35188e7d40c3841dde9b9b23798aada1 317 0 R 236 556 237 238 583 239 241 333 242 244 /BaseFont /XVTJYA+Arial-Black 1514 514 1515 1515 812 1516 1516 932 1517 1517 318 2947 2947 376 2948 2948 157 2949 2949 338 1396 1399 542 1400 1490 0 1491 1493 333 1494 458 1839 1839 631 1840 1840 507 1841 1841 277 /CapHeight 715 1301 437 1302 1302 582 1303 1303 437 1304 1304 Resources (human resources, employee time, funding) used to conduct activities and provide services. /Ordering () 289 289 610 290 290 375 291 291 722 292 916 935 935 687 936 936 589 937 937 472 2228 674 2229 2229 556 2230 2230 673 2231 2231 277 2543 2543 610 2544 2544 277 2545 2545 722 617 617 541 618 618 556 619 619 500 620 << << 712 147 149 548 150 150 556 151 151 576 382 679 679 598 680 680 589 681 681 246 28 556 29 30 277 31 33 583 34 34 406 406 666 407 407 556 408 408 722 409 %%EOF As time costs money, it’s crucial to ensure that your employees are on time and precise in their deliver on all levels. 544 544 556 545 545 568 546 546 481 547 /DW 1000 349 666 350 350 833 351 351 666 352 352 1036 556 1038 1038 889 1039 1039 777 1040 1040 399 247 248 833 249 249 666 250 250 389 166 189 189 666 190 191 333 192 194 666 0000124131 00000 n 95 259 96 96 333 97 97 583 98 99 858 666 859 859 556 860 860 666 861 861 833 789 822 0 823 823 222 824 824 666 470 666 471 471 556 473 473 889 474 474 1813 1813 666 1814 1814 500 1815 1815 666 1816 741 741 460 742 742 546 743 743 575 744 2883 687 2884 2884 558 2885 2885 556 2886 2886 >> 1294 1302 542 1303 1303 382 1304 1308 542 1309 833 583 583 722 584 584 777 585 585 718 359 666 360 360 389 361 361 333 362 362 259 1019 1019 413 1020 1020 583 1021 1021 277 �V:�����f�"[e��� �Ňd�l��Sv�n�#{�4�'��r���.�,9d��s�\9OΗ�|6�[ʭ�B�H.�[�%r���Nn/��er>����r�2�r�������;�]�r7��W�*�j�h�̲�dV̪�]�F�!��+�^ro�R�#�������@y�\e6�-f�Y������9&_'�k�a���py�. 722 3036 3036 833 3037 3037 687 3038 3038 908 1334 1335 333 1336 1339 0 1340 1340 207 1341 endobj 818 932 819 819 394 820 820 514 821 821 600 1019 1019 543 1020 1020 600 1021 1022 750 endobj 3239 3239 383 3240 3243 157 3244 3244 270 3245 1793 1793 777 1794 1794 556 1795 1795 777 1796 /2b236fd731e397e3379c0bfa0ecbd745 316 0 R 1633 666 1634 1634 556 1635 1635 777 1636 1636 3002 3002 654 3003 3003 748 3004 3004 607 3005 734 478 735 735 549 736 736 509 737 737 General Data Protection Regulation (GDPR). 2506 2506 556 2507 2507 777 2508 2508 556 2509 Ensure the appraisals are … 981 982 581 983 983 267 984 984 262 985 /FontDescriptor 327 0 R 666 1724 1724 556 1725 1725 722 1726 1726 500 /O 326 604 892 892 722 893 893 556 894 894 722 3120 543 3121 3121 450 3122 3122 525 3123 3123 Some of these are listed below. 478 478 722 479 479 943 480 480 722 481 542 1321 1321 382 1322 1326 542 1327 1327 382 391 833 392 392 666 393 393 833 394 394 865 865 222 866 866 277 867 867 222 868 968 2380 2380 876 2381 2381 956 2382 2382 815 1762 1762 556 1763 1763 610 1764 1764 544 1765 251 722 252 252 500 253 253 722 254 254 666 439 440 500 441 441 556 442 442 222 610 1860 1860 500 1861 1861 556 1862 1862 277 443 443 722 444 444 556 445 445 723 446 0000117664 00000 n 2218 722 2219 2219 500 2220 2220 610 2221 2221 719 398 720 720 508 721 721 602 722 722 1752 1752 889 1753 1753 777 1754 1754 556 1755 862 556 864 891 750 892 893 318 894 894 1602 833 1603 1603 897 1604 1604 645 1605 1605 endobj 828 666 829 829 556 830 830 666 831 831 Key Tools and Techniques for Performance Management. 2239 409 2240 2240 601 2241 2241 572 2242 2242 541 2911 2911 520 2912 2912 712 2913 2913 583 336 0 obj 333 2523 2523 722 2524 2524 333 2525 2525 722 722 1754 1754 556 1755 1755 722 1756 1756 556 /FontBBox [ -664 -324 2000 1005 ] 556 35 35 1015 36 37 666 38 39 722 944 1030 1030 778 1031 1031 556 1032 1032 666 /FontName /XVTJYA+Arial-Black 540 492 541 541 547 542 542 500 543 543 2790 2791 568 2792 2793 546 2794 2795 666 2796 /ID [ <17114E59282DB2587B53DF5C3B3D507C> 562 2341 2342 556 2343 2343 277 2344 2344 688 136 136 537 137 137 610 138 139 736 141 1609 1609 850 1610 1610 634 1611 1611 277 1612 644 1586 1586 525 1587 1587 613 1588 1588 464 157 2969 2969 239 2970 2970 382 2971 2971 321 2506 2506 601 2507 2507 438 2508 2508 652 2509 565 565 1010 566 566 854 567 567 582 568 97 97 660 98 100 777 101 101 722 102 1026 778 1027 1027 444 1028 1028 1222 1029 1029 1124 1124 464 1125 1125 615 1126 1126 508 1127

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